Cancellation Policies
Your Site allows hosts to choose among six standardized cancellation policies (Flexible, Moderate, Strict, Long Term, Super Strict 30 Days and Super Strict 60 Days) that we will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A host will be able to see the number of reservations a guest has canceled over the previous 12 months when the guest submits a request to book.
Super Strict 30 days: 50% refund up until 30 Days prior to arrival
- Cleaning fees are always refunded if the guest did not check in.
- The Your Site service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Your Site service fee if they decide to cancel.
- Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Your Site within 24 hours of check-in.
- Your Site will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Your Site for any other reason permitted under the Terms of Service. Please review these exceptions.
- Applicable taxes will be retained and remitted.
For a 50% refund of the nightly rate, the guest must cancel 30 full days before the listing’s local check-in time (shown in the confirmation email).
If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Note: Guests won’t get a refund of the service fee if they’ve received 3 service fee refunds in the last 12 months or if the cancelled reservation overlaps with an existing reservation.
